1. What measures does New Hampshire have in place to ensure language access for limited English proficient individuals in accessing internet services?

The New Hampshire state government has several measures in place to ensure language access for limited English proficient individuals in accessing internet services:

1. Language Access Coordinator: The New Hampshire Department of Health and Human Services has a designated Language Access Coordinator who is responsible for coordinating language access services across all state agencies.

2. Language Access Plan: New Hampshire has a statewide Language Access Plan that outlines policies and procedures for providing language access services to LEP individuals. This plan includes requirements for state agencies to use qualified interpreters and translated materials in languages commonly spoken by LEP populations.

3. Statewide Language Resources: The New Hampshire Department of Health and Human Services maintains a comprehensive list of resources for translation and interpretation services, including a list of certified interpreters and translation agencies.

4. Bilingual Website: The official website of the State of New Hampshire (https://www.nh.gov/) offers the option to view the site in Spanish, and provides important information about COVID-19 in multiple languages.

5. Telephone Accessibility: Many state agencies have bilingual staff or contracts with interpretation services to provide telephone assistance to LEP individuals navigating government services.

6. Documents in Multiple Languages: Important documents such as voting materials, driver’s license applications, public health information, and emergency notifications are available in languages other than English.

7. Multilingual Public Information Officers: Some departments appoint multilingual public information officers to assist with communicating important information about state programs and services to diverse communities.

8. Training for State Employees: State employees are required to complete training on cultural competency and communicating with LEP individuals as part of their new employee orientation.

9. Hotline Services: The Department of Employment Security provides unemployment benefits hotline support in multiple languages, including Arabic, Chinese (Mandarin), Hindi, Nepali, Portuguese, Russian, Somali, Spanish, Vietnamese.

10. Collaboration with Community Organizations: The New Hampshire Office of Diversity and Inclusion works closely with community-based organizations to ensure that LEP individuals have access to language services and resources.

2. Are all state government websites in New Hampshire available in multiple languages?

As per the State of New Hampshire’s Official Website Accessibility Policy, all state government websites must be available in English and “must be designed so that they can easily be translated into languages other than English”. However, it does not specify if the translation must be readily available on the website or if it must be requested by the user. Therefore, it is unclear if all state government websites in New Hampshire are currently available in multiple languages.

3. How does New Hampshire make information on internet services accessible to individuals with disabilities?

New Hampshire has several initiatives in place to make information on internet services accessible to individuals with disabilities:

1. The State of New Hampshire provides a website dedicated to disability resources and accessibility services. The site offers a directory of assistive technology providers, as well as information on laws and policies related to disability rights.

2. The University of New Hampshire has a Center for Excellence in Disabilities that provides training, resources, and services focused on improving the quality of life for individuals with disabilities. They offer workshops on accessible technology and web design, as well as resources for implementing accessible technology.

3. In 2004, New Hampshire passed the Information Technology Accessibility Law (RSA 489D), which requires all state government entities to adhere to specific web accessibility standards set by the World Wide Web Consortium (W3C). This ensures that all web content created or maintained by the state is accessible to individuals with disabilities.

4. The State of New Hampshire also has a Telecommunications Equipment Distribution Program (TEDP) that provides access to telecommunications equipment and devices for individuals with disabilities who have difficulty using standard telephone equipment.

5. Additionally, local organizations such as Granite State Independent Living provide resources and support for people with disabilities, including assistance with using technology and accessing online resources.

Overall, New Hampshire has made significant efforts towards making information on internet services accessible for individuals with disabilities through a combination of legislation, education, and support programs.

4. Is there a requirement for private companies providing internet services in New Hampshire to offer translation and interpretation options for non-English speakers?

There is currently no specific requirement for private companies providing internet services in New Hampshire to offer translation and interpretation options for non-English speakers. However, some companies may choose to provide these options as part of their customer service or accessibility initiatives. Additionally, the Americans with Disabilities Act (ADA) requires businesses to make reasonable accommodations for individuals with disabilities, which may include providing translation or interpretation services for those who are unable to communicate effectively in English. Therefore, if a non-English speaker has a disability that affects their ability to use internet services, they may be entitled to translation and interpretation services under the ADA.

5. How does New Hampshire address the digital divide for underserved communities, including those with limited English proficiency?

New Hampshire has implemented several initiatives to address the digital divide for underserved communities. These include:

1. New Hampshire School Connectivity Initiative: This program provides funding for public schools in underserved areas to access high-speed internet and modern technology resources. This helps bridge the digital divide for students and improves their learning opportunities.

2. Digital Equity Initiatives: The state government has partnered with community organizations to implement digital equity initiatives, providing low-income families and individuals with access to affordable or free devices, internet services, and digital literacy training.

3. Public Library Resources: Many of New Hampshire’s public libraries offer free Wi-Fi access and computer equipment for community members to use, providing an essential resource for those without reliable internet at home.

4. Digital Literacy Programs: State-funded programs such as the Adult Basic Education program offer courses on basic digital skills, helping individuals who may be unfamiliar with technology or have limited English proficiency.

5. Language Access Services: State agencies provide translation and interpretation services for non-English speakers who may need assistance accessing online government resources or applying for services.

6. Broadband Infrastructure Development Grants: The state offers grants to private broadband providers, encouraging the expansion of broadband infrastructure into underserved areas of New Hampshire. This increases access to reliable high-speed internet in these communities.

7. Telehealth Services: Telehealth services are increasingly being used in rural and underserved areas of New Hampshire, providing access to healthcare services through remote video conferencing technology.

8. Community Partnerships: Several community organizations across New Hampshire are dedicated to bridging the digital divide and addressing specific needs within underserved populations, such as refugee and immigrant communities or individuals with disabilities. These partnerships help address barriers specific to these communities and provide tailored solutions for their needs.

By implementing these initiatives and working towards improving broadband infrastructure in underserved areas, New Hampshire is making efforts to bridge the digital divide for all members of its population, including those with limited English proficiency.

6. What resources are available in New Hampshire for non-English speakers to learn about using internet services (e.g. online tutorials, multilingual hotlines)?

1. New Hampshire State Library: The state library offers a wide range of resources and trainings on internet and computer skills, including workshops and online tutorials in multiple languages.

2. New Hampshire Association of Community Action Programs: This organization provides resources for low-income individuals and families, including language support services and digital literacy training.

3. Nonprofit organizations: Organizations such as the International Institute of New England and Lutheran Social Services offer language-specific classes and workshops on using internet services.

4. Local libraries: Many libraries in New Hampshire offer free computer classes and workshops, as well as one-on-one assistance for non-English speakers.

5. Online translation tools: Websites like Google Translate can be used to translate instructional materials or websites into various languages.

6. Internet Service Providers: Some internet service providers, such as Comcast XFINITY, offer multilingual customer service hotlines to assist with technical issues and questions about their services.

7. Community centers: Many community centers or neighborhood associations offer workshops or community events focused on digital literacy for non-English speakers.

8.Consumer Protection Bureau Hotlines: The Consumer Protection Bureau operates multilingual hotlines to assist with consumer-related issues related to internet services, such as billing disputes or fraud prevention.

9.Youtube tutorial channels in different languages: There are many Youtube channels that provide step-by-step tutorials on how to use various internet services in different languages, such as TechKatha (Sinhala) or ComputerHoy.com (Spanish).

10.Ethnic media outlets: Publications or broadcasts aimed at specific language communities may also provide information and tutorials on using internet services in their native language.

7. Does the state provide funding or support for community-based organizations to promote language access and information on internet services among minority populations?

It depends on the state. Some states may have programs or funding available to support community-based organizations in promoting language access and information on internet services among minority populations, while others may not have specific initiatives in place. It is recommended to contact your state’s Department of Human Rights, Office of Ethnic Communities, or other relevant agencies for information on any potential funding or support opportunities.

8. Are there any initiatives or campaigns in New Hampshire aimed at increasing awareness of language access and navigating the internet among immigrant communities?

Yes, there are a few initiatives and campaigns in New Hampshire aimed at increasing awareness of language access and navigating the internet among immigrant communities.

1. The New Hampshire Department of Education offers free English as a Second Language (ESL) classes for non-native English speakers. These classes help improve their English proficiency and provide resources on how to navigate the internet.

2. The United Way of Greater Nashua hosts workshops, seminars, and training programs to help immigrants understand the importance of language access and technology literacy. They also partner with local organizations to provide resources such as English language classes, computer skills training, and translation services.

3. The New Hampshire Immigrant Integration Initiative is a statewide network that connects local organizations and agencies working with immigrants to share best practices, resources, and information on language access and technology literacy.

4. The City of Manchester has launched the “New Americans Connect” program that aims to educate immigrants about different aspects of American life including internet safety, digital literacy, and accessing government services online.

5. Many community-based organizations such as Southern New Hampshire Services offer workshops on navigating the internet in multiple languages for immigrants living in rural areas.

6. Online resources such as NH Connects provide a comprehensive database of social service agencies in New Hampshire, including those offering language assistance services for immigrant communities.

7. Several non-profit organizations like Lutheran Social Services (LSS) and International Institute of New England (IINE) offer technology mentoring programs where volunteers assist refugees in learning basic computer skills and how to navigate the internet.

8. The New Hampshire Coalition Against Domestic Violence has created a multilingual website with resources on internet safety for immigrant victims of domestic violence.

9. Local libraries across New Hampshire offer resources for non-native English speakers, including language learning software, bilingual books, and workshop series on digital literacy skills.

10.The Governor’s Advisory Council on Diversity & Inclusion has been advocating for more accessible online resources for individuals with limited English proficiency, and they have collaborated with local organizations to create multilingual resources on digital literacy and internet safety.

9. Are there specific accommodations made for indigenous languages spoken within New Hampshire on state government websites and other online platforms?

The state government of New Hampshire does not have any specific accommodations for indigenous languages on its websites and online platforms. The official languages of the state are English and French, but there are no official indigenous languages recognized within the state. Therefore, state government websites may not have specific resources or translations available in indigenous languages. However, some local organizations or communities may provide resources or information in indigenous languages for their respective communities.

10. How is the effectiveness of language access and information on internet services measured and evaluated by the state government in New Hampshire?

There are several ways in which the effectiveness of language access and information on internet services is measured and evaluated by the state government in New Hampshire. These include:

1. Usage statistics: The state government tracks the number of non-English speakers who access internet services in different languages to determine how many people are benefiting from language access initiatives.

2. Quality assurance: State agencies responsible for providing language access services conduct regular quality assurance checks to ensure that information provided on internet services is accurate, culturally appropriate, and up-to-date.

3. Language preference surveys: The state government conducts periodic surveys to collect data on the preferred languages of its population, which helps in developing targeted language access plans for internet services.

4. Feedback from users: Users can provide feedback on language access and information through various channels such as online feedback forms or toll-free hotlines. This feedback is used to improve existing language access services.

5. User satisfaction surveys: Surveys are conducted to assess user satisfaction with the quality and accessibility of language support on internet services.

6. Accessibility standards: Website accessibility standards are regularly reviewed and updated to ensure that internet content is accessible to individuals with limited English proficiency.

7. Compliance monitoring: The state government monitors compliance with federal laws that require equal access to internet services for all individuals, regardless of their English proficiency.

8. Partnership evaluation: The government evaluates partnerships with community organizations and interpreters/translators to determine their effectiveness in providing language support for internet services.

9. Cost-benefit analysis: The cost-benefit analysis assesses the impact of providing language access and information on internet services compared to the costs incurred, helping policymakers make informed decisions about resource allocation for these initiatives.

10. Outcome measurement: Monitoring outcomes such as increased website traffic from non-English speakers or improved understanding and use of online resources among linguistically diverse communities can also be used as a measure of the effectiveness of language access on internet services in New Hampshire.

11. Are public libraries in New Hampshire equipped with technology tools and resources to assist non-English speakers in accessing internet services?

It is not possible to provide a comprehensive answer to this question as availability of technology tools and resources may vary among public libraries in New Hampshire. However, many public libraries in the state offer services such as computer classes or one-on-one technology assistance, which could benefit non-English speakers in accessing internet services. Additionally, some libraries may have multilingual staff or interpretation services available to assist non-English speakers. Library websites may also provide online resources and databases in multiple languages. It is recommended to contact individual libraries for specific information on their technology resources for non-English speakers.

12. What steps are being taken by the state government to improve language access and information on internet services for refugees and other displaced populations residing in New Hampshire?

There are several steps being taken by the state government to improve language access and information on internet services for refugees and other displaced populations residing in New Hampshire. These include:

1. Translation services: The state government has invested in translation services that can provide information and resources in multiple languages. This includes online services as well as in-person interpretation for meetings, events, and appointments.

2. Multilingual websites: Many state government agencies have created multilingual websites that contain important information on available services, resources, and support for displaced populations. These websites are regularly updated to ensure accurate and timely information is available in various languages.

3. Partnerships with community organizations: The state government partners with community-based organizations that specialize in working with refugee and immigrant populations. These partnerships help to bridge cultural and language barriers and provide much-needed support and resources to those who may not speak English fluently.

4. Training for service providers: State agencies involved in providing services to refugees and other displaced populations receive training on how to communicate effectively with individuals who do not speak English as their first language. This includes providing guidance on using translation services, understanding cultural differences, and addressing any potential language barriers.

5. Use of social media: With the growing use of social media, the state government has also utilized these platforms to disseminate important information to refugee communities. Social media posts are often translated into different languages to reach a wider audience.

6. Provision of technology: The state government works closely with refugee resettlement agencies to ensure that newly arrived individuals have access to technology such as computers or smartphones that can help them connect with vital resources online.

7. Collaborations with educational institutions: The state government also collaborates with local schools, colleges, and universities to provide language access support such as translation services for students from refugee backgrounds.

8. Language proficiency testing: Some state agencies require their employees who work closely with refugees or other non-English speaking individuals to undergo language proficiency testing. This helps ensure that government employees are able to effectively communicate with and assist these populations.

9. Outreach programs: The state government actively engages in outreach programs to educate refugee and displaced populations about the various resources and services available to them. These programs often involve partnering with community organizations and individuals who can speak multiple languages.

10. Monitoring and evaluation: The state government continuously monitors and evaluates its language access policies and procedures to identify any gaps or areas for improvement. Regular feedback is also sought from the refugee community to ensure their needs are being met.

Overall, the state government recognizes the importance of providing language support to refugees and other displaced populations in order to facilitate their integration into society and improve their overall well-being in New Hampshire.

13. Do state agencies or departments have designated multilingual staff responsible for ensuring language accessibility on their websites and online platforms?

It depends on the state agency or department. Some states may have designated multilingual staff responsible for language accessibility on their websites and online platforms, while others may not. It ultimately varies from state to state.

14. Is there a hotline or helpline specifically dedicated to addressing language barriers faced by individuals seeking assistance with internet services within New Hampshire?

There is no specific hotline or helpline dedicated to addressing language barriers related to internet services in New Hampshire. However, the New Hampshire Department of Health and Human Services operates a Language Access Services division that provides interpretation and translation services for non-English speakers who are seeking assistance with various programs and services offered by the state. This division can be reached at (603) 271-9254 or by email at [email protected]. Additionally, some internet service providers may have multilingual customer service representatives who can assist customers in their preferred language.

15. How is confidentiality maintained when providing translation or interpretation assistance for individuals accessing online government services in New Hampshire?

Confidentiality is maintained when providing translation or interpretation assistance for individuals accessing online government services in New Hampshire through various measures, such as:

1. Non-disclosure agreements: Government agencies may require translators or interpreters to sign non-disclosure agreements to ensure confidentiality of sensitive information.

2. Use of secure technology: Communication between the individual and the translator/interpreter can be conducted through secure platforms that use encryption and other security measures to protect sensitive data.

3. Bilingual staff: Government agencies may have bilingual staff members who can provide translation or interpretation services in-house, ensuring strict confidentiality and adherence to agency policies.

4. Proper training: Translators and interpreters are trained on the importance of confidentiality and are required to follow strict protocols in handling sensitive information.

5. Adherence to professional standards: Professional translators and interpreters adhere to a code of ethics, which includes maintaining confidentiality at all times during their work.

6. Limited access: Translators and interpreters only have access to the specific information necessary for them to complete their job and are not permitted to share any additional information.

7. Data protection laws: In New Hampshire, there are laws in place that protect personal data, such as the Health Insurance Portability and Accountability Act (HIPAA) for medical information and the Family Educational Rights and Privacy Act (FERPA) for educational records.

Overall, government agencies take great care in ensuring that any confidential information provided by individuals accessing online services is protected during translation or interpretation assistance.

16. Are online forms and applications for state services available in languages other than English in New Hampshire?

Yes, New Hampshire offers online forms and applications for state services in various languages other than English. The state’s official website provides links to translation services for Spanish, French, German, Portuguese and Russian. Additionally, some state agencies may offer online forms and applications in other languages depending on the services they provide. It is recommended to check with the specific agency responsible for the service you are seeking to see if a multilingual option is available.

17. Is there a central database or directory of state-approved translation services for individuals seeking language assistance with internet services?

There is not a centralized database or directory of state-approved translation services specifically for individuals seeking language assistance with internet services. However, many states have their own directories or lists of approved translation and interpretation services for general use, which may include internet services. Additionally, there are several national directories and databases that list language service providers, some of which may have specific filters or categories for internet-related services. These resources include TranslatorsCafe.com, ProZ.com, the American Translators Association’s directory, and others. Individuals can also contact their state government’s website or language access office for recommendations on approved translation services for internet use.

18. Are materials on cyber security and safe internet practices available in various languages for non-English speakers in New Hampshire?

It appears that materials on cyber security and safe internet practices in various languages for non-English speakers are available in New Hampshire. The New Hampshire Department of Safety offers a page on their website specifically dedicated to multilingual resources related to cyber safety and security. This includes fact sheets, videos, and other resources available in multiple languages such as Spanish, French, Arabic, Russian, Chinese, Vietnamese, and more.

Additionally, the New Hampshire Public Library Network has a webpage on internet safety with links to online resources in multiple languages including Arabic, Chinese, Russian, Spanish, and Vietnamese.

Some individual libraries in New Hampshire also offer language-specific resources on cyber security. For example, the Nashua Public Library has a webpage on internet safety with resources available in English, Spanish, Portuguese and French.

Overall, it appears that there are materials available in various languages for non-English speakers in New Hampshire to learn about cyber security and safe internet practices.

19. How does New Hampshire ensure that its websites and online platforms comply with federal laws such as Section 508 of the Rehabilitation Act, which mandates accessibility for individuals with disabilities?

New Hampshire ensures compliance with federal laws such as Section 508 of the Rehabilitation Act by following the Web Content Accessibility Guidelines (WCAG) developed by the World Wide Web Consortium (W3C). The state has a dedicated team responsible for monitoring and updating all websites and online platforms to ensure they meet these guidelines.

Additionally, all new websites and electronic documents are required to undergo thorough accessibility testing before being launched to the public. The state also provides training and resources for content creators on how to make their materials accessible and user-friendly for individuals with disabilities.

Furthermore, New Hampshire is committed to continuously reviewing and improving its websites and online platforms to ensure they remain compliant with evolving accessibility standards. If any issues or complaints regarding accessibility arise, the state has a process in place for prompt remediation.

Finally, New Hampshire has established partnerships with disability advocacy organizations to gather feedback from individuals with disabilities on the accessibility of its digital content. This allows the state to identify any areas for improvement and take appropriate action.

20. Are there any upcoming initiatives or plans to further improve language access and information on internet services within New Hampshire?

At this time, I am not aware of any specific initiatives or plans to further improve language access and information on internet services within New Hampshire. However, the state government is continuously working to address issues related to language barriers and ensure equal access to information and services for all residents. This may include providing translated materials, expanding language options on state websites, and collaborating with community organizations to reach non-English speakers. As technology and communication strategies continue to evolve, it is likely that there will be ongoing efforts to improve language access for internet services in the future.