1. What measures does Delaware have in place to ensure language access for limited English proficient individuals in accessing internet services?

1. The Delaware Department of Justice has a Language Access Coordinator who is responsible for coordinating language access services and addressing any concerns or complaints regarding language access.

2. The state government provides translation and interpretation services for essential documents, such as voting information, driver’s license exams, and vital records (birth certificates, marriage licenses, etc.).

3. Delaware’s courts provide language interpreters for important legal proceedings, such as trials or hearings.

4. Various state agencies have multilingual websites with essential information and resources available in languages other than English.

5. The Department of Health and Social Services provides language assistance for Medicaid recipients, including interpreters during medical appointments.

6. Libraries in Delaware offer technology classes in multiple languages to help limited English proficient individuals learn computer skills and navigate the internet.

7. The Division of Unemployment Insurance provides language interpretation services to assist non-English speakers with filing claims online or by phone.

8. The state offers translations of important COVID-19 information on their website in multiple languages to reach diverse communities.

9. Community-based organizations in Delaware offer language assistance and technical support for internet usage to immigrants and refugees who may encounter barriers due to limited English proficiency.

10. The State Board of Education requires schools to provide translation services for parents with limited English proficiency during parent-teacher conferences and other educational meetings as needed.

2. Are all state government websites in Delaware available in multiple languages?

No, not all state government websites in Delaware are available in multiple languages. However, some agencies or departments may have their own websites that are available in multiple languages.

3. How does Delaware make information on internet services accessible to individuals with disabilities?

Delaware has enacted laws and regulations to ensure that individuals with disabilities have equal access to information on internet services. Some of these measures include:

1) Delaware’s Anti-Discrimination Law – This law prohibits discrimination against individuals with disabilities in all areas of public life, including access to information and communication technologies.

2) Section 508 Compliance – All state government agencies are required to comply with Section 508 of the Rehabilitation Act, which requires that electronic and information technology used by the government be accessible to individuals with disabilities.

3) Web Content Accessibility Guidelines (WCAG) – The state has adopted WCAG 2.0 Level AA as the standard for accessibility on state websites, ensuring that individuals with disabilities can access and navigate online information effectively.

4) Delaware Assistive Technology Initiative (DATI) – DATI provides training, consultation, and resources to help organizations make their websites and digital content accessible.

5) Telecommunication Relay Services (TRS) – TRS allows individuals with hearing or speech disabilities to communicate over telephone lines using specialized equipment or a relay operator.

6) Accessible Information Technology Policy – The state government has a policy in place that requires all new or updated digital products and services to be accessible to individuals with disabilities.

7) Resources for Individuals With Disabilities – The State of Delaware website provides resources for those seeking accommodations for disabilities, including information on assistive technology devices and services available in the state.

4. Is there a requirement for private companies providing internet services in Delaware to offer translation and interpretation options for non-English speakers?

There is no specific requirement for private companies providing internet services in Delaware to offer translation and interpretation options for non-English speakers. However, the Americans with Disabilities Act (ADA) requires that private companies make their goods and services accessible to individuals with disabilities, which may include providing translation or interpretation services for those who are unable to access the website in English. Furthermore, the Delaware Code prohibits discrimination on the basis of national origin, which may also extend to language-based discrimination. Therefore, it would be advisable for private companies providing internet services in Delaware to consider offering translation and interpretation options for non-English speakers to ensure equal access and avoid potential legal issues.

5. How does Delaware address the digital divide for underserved communities, including those with limited English proficiency?

Delaware has implemented various initiatives to address the digital divide for underserved communities, including those with limited English proficiency. Some of these initiatives include:

1. Broadband Infrastructure Expansion:
The state has adopted a Broadband Strategic Plan that aims to expand broadband access and adoption in underserved communities across the state. This plan includes measures to improve broadband infrastructure by encouraging private sector investment, promoting public-private partnerships, and leveraging federal funding.

2. Digital Literacy Programs:
The Delaware Department of Technology and Information has developed several digital literacy programs to provide training and resources for residents in underserved communities. These programs include basic computer and internet skills courses, online safety education, and job training programs.

3. Affordable Internet Options:
The state government has partnered with internet service providers to offer discounted internet services for low-income households through the Lifeline Assistance Program and ConnectHome initiative. Additionally, Delaware participates in the Federal Communications Commission’s (FCC) Connect America Fund, which provides subsidies for internet service providers to expand their services in rural and underserved areas.

4. Public Access to Computers and Wi-Fi:
Many libraries, community centers, and schools across Delaware provide public access to computers with free internet connection. This allows individuals in underserved communities to access online resources for education, job searches, and other essential needs.

5. Multilingual Resources:
The Delaware Division of Libraries offers multilingual resources such as language learning software and books in different languages for patrons with limited English proficiency. Many public libraries also have interpreters available upon request for assistance with technology-related issues or questions.

Overall, Delaware is committed to bridging the digital divide for underserved communities by providing resources and support that promote digital literacy, affordable internet options, access to technology, and multilingual resources.

6. What resources are available in Delaware for non-English speakers to learn about using internet services (e.g. online tutorials, multilingual hotlines)?

a) Delaware Division of Libraries – The division offers a variety of computer classes and internet training in multiple languages at its various branches. They also have an online learning portal that includes tutorials on how to use the internet.

b) Delaware Multicultural Resource Center – This center provides resources and support for non-English speaking individuals, including access to computer training and internet literacy classes.

c) International Association of Servicers (IAS) – This organization offers online tutorials, videos, and webinars in multiple languages to help individuals navigate the internet and use various online services.

d) Faith-based organizations – Many faith-based organizations in Delaware offer free computer and internet training in multiple languages as part of their community outreach programs.

e) Non-profit organizations – There are numerous non-profit organizations in Delaware that provide computer and internet training to non-English speakers, including the Latin American Community Center, Chinese American Community Center, Indian Cultural Association, etc.

f) Local libraries – In addition to offering computer classes and workshops, many public libraries in Delaware also have staff who speak different languages and can provide assistance with using online services.

g) Hotlines – Some state agencies and local organizations have multilingual hotlines where individuals can call for assistance with using certain internet services. For example, the Department of Health and Social Services has a hotline for Medicaid beneficiaries that offers assistance in multiple languages.

7. Does the state provide funding or support for community-based organizations to promote language access and information on internet services among minority populations?

It is not explicitly stated in state policies or statutes. However, some states have initiatives and programs targeted towards promoting digital inclusion and access to technology among minority populations, which may indirectly support language access and information on internet services. For example, the state of California provides funding through the California Emerging Technology Fund to support digital literacy training and affordable broadband for low-income communities, including minority populations. Additionally, some states have partnerships with community-based organizations that focus on promoting digital equity and inclusion among underserved populations.

8. Are there any initiatives or campaigns in Delaware aimed at increasing awareness of language access and navigating the internet among immigrant communities?

Yes, there are several initiatives and campaigns in Delaware aimed at increasing awareness of language access and navigating the internet among immigrant communities. These include:

1. The New Americans Task Force: This task force is a collaborative effort between government agencies, community organizations, and advocates to improve services for immigrants in Delaware. One of their goals is to increase access to information and resources for non-English speaking individuals.

2. Language banks: Many cities in Delaware have established language banks that provide translation and interpretation services for non-English speakers. These language banks also serve as a resource for local businesses, government agencies, and community organizations to communicate with immigrant communities.

3. Language access workshops: Community organizations in Delaware regularly host workshops on language access, specifically focusing on providing information on available translation services and resources.

4. Online resources: The Delaware Division of Libraries has a dedicated webpage with resources in multiple languages, including online translations tools and links to important resources for immigrants.

5. Cultural competency trainings: Organizations such as the Latin American Community Center offer cultural competency trainings to help service providers better understand the needs of immigrant communities and how to effectively communicate with them.

6. Multilingual outreach materials: Some government agencies and nonprofits in Delaware have developed multilingual outreach materials, such as brochures, flyers, and posters to increase awareness about available services among immigrant communities.

7. Collaboration with ethnic media outlets: Government agencies and community organizations in Delaware often collaborate with local ethnic media outlets to disseminate important information to non-English speaking communities.

8. Civic engagement campaigns: In an effort to encourage civic participation among immigrant communities in Delaware, some organizations have launched campaigns focused on educating immigrants about their rights as residents and citizens of the state.

Overall, these initiatives and campaigns demonstrate a concerted effort by various entities in Delaware to improve language access and digital literacy among immigrant communities.

9. Are there specific accommodations made for indigenous languages spoken within Delaware on state government websites and other online platforms?

Yes, the Delaware Department of Education provides resources and support for indigenous languages spoken within the state. These include:

1. Translation Services: The Department of Education offers translation services for parents and guardians who speak an indigenous language by phone or in person. This service is available for important documents, school notices, parent-teacher conferences, and other communication.

2. Multilingual Resources: The Delaware Department of Education website provides multilingual resources for parents and guardians, including information on English as a Second Language (ESL) programs, family engagement events, and multilingual parent advisory committees.

3. Dual Language Programs: Through partnerships with local schools and community organizations, the Delaware Department of Education supports dual language programs that promote the preservation and use of indigenous languages in education.

4. Native American Heritage Month: The state recognizes November as Native American Heritage Month to celebrate and honor the culture, traditions, and contributions of Indigenous people in Delaware.

5. Tribal Resource Directory: The Delaware Commission on Indian Heritage and Culture maintains a directory of tribal resources including language learning materials, cultural events, and community organizations that provide support for indigenous languages.

Overall, efforts are being made by the state government to recognize and accommodate for indigenous languages spoken within Delaware through various initiatives and partnerships.

10. How is the effectiveness of language access and information on internet services measured and evaluated by the state government in Delaware?

The effectiveness of language access and information on internet services is measured and evaluated by the state government of Delaware through various methods, including:

1. User Surveys: The state government conducts surveys to gather feedback from users about the accessibility and effectiveness of language access services on internet platforms. This helps in understanding the level of satisfaction and identifying areas for improvement.

2. Website Analytics: The use of website analytics tools such as Google Analytics helps in tracking the usage of multilingual content on government websites. This data can be used to measure the number of visits, duration of stay, and interactions with multilingual content.

3. Monitoring Complaints: State agencies are responsible for monitoring complaints related to language barriers or inadequate translation services on their respective websites. Complaints received are investigated, documented, and addressed promptly to improve language access.

4. Language Access Plan: The Delaware Code requires state agencies to develop a Language Access Plan that outlines strategies for providing effective language access services online. Agencies are required to report regularly on their progress towards meeting these goals.

5. Regular Reviews: The Delaware Department of Technology & Information (DTI) conducts regular reviews to assess compliance with digital accessibility standards, including language access guidelines for online services.

6. Collaboration with Community Organizations: State agencies work closely with local community organizations serving limited English proficient populations to gather feedback on the effectiveness of language access services provided by the state government.

7. Benchmarking with Other States: Delaware also benchmarks its efforts against other states to understand best practices and identify areas where improvements can be made in providing effective language access services online.

Overall, these measures help in evaluating the effectiveness of language access and information on internet services provided by the state government in Delaware and guide efforts towards continuous improvement.

11. Are public libraries in Delaware equipped with technology tools and resources to assist non-English speakers in accessing internet services?

Yes, public libraries in Delaware are equipped with technology tools and resources to assist non-English speakers in accessing internet services. Many libraries offer multilingual resources such as computer keyboards with different language options, software programs with translation capabilities, and staff who speak different languages. Additionally, some libraries have partnerships with community organizations that can provide additional support for non-English speakers.

12. What steps are being taken by the state government to improve language access and information on internet services for refugees and other displaced populations residing in Delaware?

The state government of Delaware has taken several steps to improve language access and information on internet services for refugees and other displaced populations residing in the state.

1. Multilingual Public Information: The official website of the Delaware Department of Human Services provides information on services available to refugees in multiple languages, including Arabic, Burmese, Spanish, Somali, and more. This ensures that important information is accessible to non-English speakers.

2. Interpretation Services: The Delaware Division of Social Services (DSS) provides interpretation services for refugees during certain essential appointments such as case conferences or home visits. These interpretation services are also available for appointments related to social services, healthcare, education, and other public services.

3. Translation of Important Documents: The DSS works with professional translators to ensure that important documents related to refugee resettlement are translated into the languages spoken by refugees in the state. These include documents related to housing assistance, food stamps, employment assistance, etc.

4. Collaboration with Community-Based Organizations: The DSS has established partnerships with community-based organizations that work closely with refugees in Delaware. These organizations provide language support and assist refugees in accessing essential resources and navigating public systems.

5. Distribution of Multilingual Resources: The state government collaborates with resettlement agencies and community-based organizations to distribute multilingual resources such as educational materials, healthcare information, and legal rights information among refugees.

6. Language Access Planning: The Delaware Office for Refugees (DOR) developed a language access plan in collaboration with refugee service providers and community-based organizations. This plan outlines strategies for improving language access across all programs serving refugees in the state.

7. Digital Inclusion Efforts: With the increasing use of technology in various aspects of life, the Delaware Department of Technology & Information (DTI) is working towards digital inclusion efforts for underserved populations, including refugees. This includes initiatives like providing affordable internet access options and promoting digital literacy among refugees.

8. Language Access Trainings: The DSS and the DOR offer language access trainings to state employees and partners working with refugees. These trainings focus on strategies for effective communication with limited English proficiency individuals and creating a welcoming environment for diverse communities.

9. Referrals to Language Services: In cases where state agencies do not have language services available, they provide referrals to external language service providers. These providers are often qualified interpreters and translators who can assist in communication with refugees.

By implementing these measures, the state government of Delaware aims to improve language access and information on internet services for refugees and other displaced populations residing in the state. It is committed to promoting equal access to essential resources and services for all individuals, regardless of their language or cultural background.

13. Do state agencies or departments have designated multilingual staff responsible for ensuring language accessibility on their websites and online platforms?

It is possible that some state agencies or departments may have designated multilingual staff responsible for ensuring language accessibility on their websites and online platforms. However, this cannot be generalized as it may vary depending on the specific agency or department and their resources. It is recommended to contact each individual state agency or department for more information on their practices regarding language accessibility.

14. Is there a hotline or helpline specifically dedicated to addressing language barriers faced by individuals seeking assistance with internet services within Delaware?

There is not a specific hotline or helpline currently dedicated to addressing language barriers for internet services in Delaware. However, the Delaware Division of Libraries offers a Translated Information Resources and Services Hotline that can provide assistance with finding multilingual resources and services, including information related to internet access and technology. Additionally, the Delaware Department of Health and Social Services operates a 24/7 multi-language phone line for non-emergency assistance with health and human services, which may include some information related to accessing internet services. Community organizations such as immigrant resource centers or advocacy groups may also offer language support and guidance for accessing internet services.

15. How is confidentiality maintained when providing translation or interpretation assistance for individuals accessing online government services in Delaware?

Confidentiality is maintained in several ways when providing translation or interpretation assistance for individuals accessing online government services in Delaware:

1. Non-disclosure agreements: Before starting any translation or interpretation work, the translator or interpreter is required to sign a non-disclosure agreement (NDA). This ensures that they will keep all information provided during their work confidential.

2. Secure online platforms: The use of secure online platforms for translation and interpretation services is crucial in maintaining confidentiality. These platforms have encrypted communication channels, making it difficult for anyone to intercept the information being shared between the client and the translator/interpreter.

3. Limited access to information: Translators and interpreters are only given access to the specific information that they need to provide their services, such as login credentials or specific documents. This restricts their access to sensitive personal information.

4. Professional codes of ethics: Translators and interpreters are bound by professional codes of ethics that require them to keep all client information confidential.

5. Training and certification programs: Many translators and interpreters undergo training and certification programs where they are taught about confidentiality, the importance of data security, and best practices for protecting client’s information.

6. Compliance with data protection laws: The State of Delaware has strict data protection laws that govern its agencies’ handling of personal information. Any translation or interpretation service provider must comply with these laws while providing their services.

7. Use of pseudonyms: In certain cases, if requested by the client, a translator/interpreter may use a pseudonym instead of their real name while providing services. This provides an extra layer of anonymity for the individual seeking assistance.

8. Terminology database: Government agencies often maintain terminology databases that contain commonly used translations for specific terms or phrases related to their services. By using this database, translators can avoid directly translating any personal identifying information unnecessarily.

In summary, confidentiality is maintained through a combination of legal agreements, secure online platforms, limited access to information, professional ethics, training, compliance with data protection laws, and the use of pseudonyms and terminology databases. This ensures that individuals accessing online government services in Delaware can receive translation or interpretation assistance without compromising their personal information’s confidentiality.

16. Are online forms and applications for state services available in languages other than English in Delaware?

Yes, online forms and applications for state services are available in languages other than English in Delaware. The official website of the state government, delaware.gov, offers online forms and services in Spanish. Additionally, many state agencies have language accessibility policies and offer translation services for non-English speakers.

17. Is there a central database or directory of state-approved translation services for individuals seeking language assistance with internet services?

There is not a single central database or directory for state-approved translation services for internet services. However, some states have their own directories of certified or approved translation services, and there are also national databases and directories that can be searched by state or language. It is best to check with your state government’s websites or contact local community organizations for more information on approved translation services in your area.

18. Are materials on cyber security and safe internet practices available in various languages for non-English speakers in Delaware?

Yes, materials on cyber security and safe internet practices are available in various languages for non-English speakers in Delaware. The Delaware State Government has a language services program that provides translated resources on cyber security and internet safety in Spanish, Chinese, Haitian Creole, and other languages commonly spoken in the state. Additionally, non-profit organizations such as the Delaware Hispanic Commission also offer resources and materials in Spanish to educate members of the Hispanic community about cyber security and safe internet practices. These materials can be found online or through local community organizations.

19. How does Delaware ensure that its websites and online platforms comply with federal laws such as Section 508 of the Rehabilitation Act, which mandates accessibility for individuals with disabilities?

Delaware has several measures in place to ensure its websites and online platforms comply with federal laws such as Section 508 of the Rehabilitation Act. These include:

1. Designating a responsible agency: The Delaware Department of Technology and Information (DTI) is responsible for ensuring that all state websites and online services comply with Section 508.

2. Conducting regular accessibility audits: DTI conducts regular audits of state websites and online services to identify any accessibility issues and address them promptly.

3. Providing accessibility training: DTI offers training programs for state employees involved in developing or maintaining websites, to ensure they are aware of and understand accessibility requirements.

4. Implementing a Web Content Accessibility Guidelines (WCAG) compliance policy: Delaware has adopted the WCAG 2.1 Level A and AA standards, which provide specific guidelines for making web content accessible for individuals with disabilities.

5. Using an accessibility evaluation tool: The DTI provides access to an automated web accessibility evaluation tool called WAVE (Web Accessibility Evaluation Tool) that can help identify potential barriers to access on state websites.

6. Making assistive technologies available: State agencies are required to make assistive technologies, such as screen readers, available upon request for individuals with disabilities who need them to access online services.

7. Providing alternative means of accessing information: State agencies are mandated to provide alternative means of accessing information such as Braille, large print, or audio formats upon request for individuals with disabilities.

8. Taking action on complaints: In case of complaints about inaccessible state websites or online platforms, Delaware has established a process for addressing these issues promptly.

Overall, Delaware recognizes the importance of providing equal access to digital information and is committed to ensuring that its websites and online platforms comply with all relevant federal laws and guidelines related to web accessibility.

20. Are there any upcoming initiatives or plans to further improve language access and information on internet services within Delaware?

There are several ongoing initiatives and plans to further improve language access and information on internet services within Delaware.

1. Language Access Program: In 2018, the state of Delaware launched a Language Access Program with the goal of improving access to government services for non-English speakers. This program provides translation and interpretation services for various state agencies, including those that provide online services.

2. Government Website Accessibility: The state has also been working on improving accessibility for its government websites, including providing multilingual options and making sure information is available in different languages.

3. Outreach and Education: There are ongoing efforts to educate the public about available language access services through various outreach programs. These include workshops, trainings, and community events that inform people about the resources they can use to access online services in their preferred language.

4. Online Language Translation Tools: Some state agencies have implemented online language translation tools on their websites, allowing users to translate content into multiple languages with just a click.

5. Multilingual Hotlines: Several state agencies have established multilingual hotlines or call centers where non-English speakers can call for assistance or information in their preferred language.

6. Partnerships with Community Organizations: The state has partnered with community organizations to help reach out to non-English speaking populations and provide them with the necessary resources and support to access internet services in their preferred language.

7. Accessibility guidelines for internet service providers: The Delaware Public Service Commission has developed accessibility guidelines that internet service providers must follow when offering services to people with disabilities, including those who may require language assistance.

Overall, the state of Delaware is committed to improving language access and information on internet services for all its residents and continues to work towards achieving this goal through various initiatives and partnerships.