1. Are utility companies in Georgia required to provide language access services for green card holders?

The Public Service Commission of Georgia does not have specific regulations requiring utility companies to provide language access services for green card holders. However, under federal law, public utilities that receive federal financial assistance must take reasonable steps to ensure meaningful access for limited English proficient individuals, including providing language assistance services. It is recommended that green card holders contact their specific utility company to inquire about available language access services.

2. How can green card holders in Georgia request language assistance services from their utility companies?
Green card holders can request language assistance services by contacting their utility company directly and informing them of their need for translation or interpretation services. They may also be able to find information on the company’s website or by speaking with a customer service representative.

3. What types of language access services may be available for green card holders in Georgia?
Some potential language access services that may be available for green card holders include translated written materials, interpreter services, and bilingual customer service representatives. Each utility company may have different resources available, so it is important for individuals to inquire directly with their specific utility provider.

4. Are there any fees associated with requesting language assistance services from a utility company in Georgia?
This will depend on the individual utility company’s policies. Some companies may offer free language assistance services while others may charge a fee. It is important for green card holders to clarify this information with their specific utility provider before requesting any language assistance.

5. Are there any organizations that can help green card holders in Georgia who are having difficulty accessing language assistance from their utility company?
There are various organizations in Georgia that advocate for the rights of limited English proficient individuals and could potentially assist green card holders in accessing language support from their utility companies. These organizations include the Latin American Association, the Coalition of Refugee Service Agencies, and the Asian American Legal Advocacy Center.

2. What are the regulations in Georgia for utility companies to comply with language access laws for green card holders?

There are currently no specific regulations in Georgia for utility companies to comply with language access laws for green card holders. However, federal laws such as the Civil Rights Act of 1964, Title VI and the Affordable Care Act (ACA) require that recipients of federal funding provide language access services to limited English proficient individuals. This may apply to some utility companies, depending on their funding sources or contracts.

In addition, Georgia has a statute called the Georgia Fair Lending Act (GFLA) which prohibits discriminatory practices in lending transactions. This may include discrimination based on language barriers or limited English proficiency.

Furthermore, many counties and cities in Georgia have enacted local ordinances that require language access services for government agencies and private businesses providing essential services, including utilities. For example, Fulton County has an ordinance requiring agencies receiving county funds to provide equal access to programs and services for all residents regardless of their language proficiency.

Therefore, while there are no specific regulations for utility companies in Georgia regarding language access for green card holders, they may still be subject to federal laws and local ordinances that promote equal access to services for all individuals regardless of their national origin or language abilities. Companies should also consider the potential financial gains from providing clear communication with their customers who may not be proficient in English.

3. Do green card holders have the right to request translated utility documents in Georgia?

Yes, green card holders in Georgia have the right to request translated utility documents. Under the Equal Access and Non-Discrimination Policy of the Georgia Public Service Commission, utility companies are required to provide translation services free of charge for non-English speaking customers. This includes translating utility documents such as bills, notices, contracts, and other important documents. Green card holders can request translated utility documents by contacting their utility provider and submitting a request for translation.

4. Are there any initiatives or programs in place in Georgia to improve language access in utility services for green card holders?

There are several initiatives and programs in place in Georgia to improve language access in utility services for green card holders. These include:

1. Language Access Task Force: In 2016, the Georgia General Assembly created a Language Access Task Force to address issues related to limited English proficient individuals, including access to government services such as utilities. The task force includes representatives from state agencies, nonprofits, and community organizations.

2. Georgia Public Service Commission (PSC) Multilingual Outreach Program: The PSC has a dedicated program to provide outreach and assistance to limited English proficient individuals in accessing utility services. This includes providing multilingual materials and translators for hearings and other communication with customers.

3. Language Assistance Plans: Under federal law, all public utilities are required to develop and implement a Language Assistance Plan (LAP) to ensure that customers with limited English proficiency have meaningful access to services. The PSC reviews these plans and works with utilities to ensure compliance.

4. Bilingual Staffing: Some utilities in Georgia have bilingual staff available to assist customers who do not speak English as their primary language. This can include customer service representatives, billing agents, and outreach coordinators.

5. Translated Materials: Many utilities in Georgia provide important information, such as bills, brochures, and application forms, in languages other than English.

6. Interpreter Services: Some utilities offer interpreter services for non-English speakers who need assistance communicating with customer service representatives or navigating the utility’s website.

7. Community Partnerships: Utilities may also partner with community organizations or ethnic media outlets to reach out to non-English speaking customers and provide information about their services.

Overall, while more still needs to be done to improve language access for green card holders in utility services in Georgia, these initiatives and programs demonstrate a commitment from both the government and private sector towards addressing this issue and ensuring equal access for all customers.

5. What steps is Georgia’s taking to ensure equal access to utility services for green card holders who do not speak English fluently?

Georgia’s Public Service Commission has implemented policies to ensure that all utility companies in the state provide equal access to services for green card holders who do not speak English fluently. These policies include providing language access services such as interpreter hotlines, translated materials, and multilingual customer service representatives.

Additionally, the Georgia Department of Human Services offers a variety of language assistance programs for low-income individuals, including immigrants and refugees. This includes free translation and interpretation services for essential documents related to utility services.

Furthermore, the Office of Consumer Affairs within the Public Service Commission is responsible for investigating complaints related to utility services and ensuring that all customers, including green card holders with limited English proficiency, are treated fairly. The office has bilingual staff members and also works with other state agencies and community organizations to provide resources and support for non-English speakers seeking assistance with their utility services.

Overall, Georgia is committed to promoting equal access to utility services for all residents, regardless of their immigration status or language abilities.

6. Is it mandatory for utility companies in Georgia to have interpreters available for non-English speaking green card holders?

Yes, it is mandatory for utility companies in Georgia to have interpreters available for non-English speaking green card holders. According to the Georgia Public Service Commission rules and regulations, “[e]very effort shall be made by a provider of regulated services to communicate with its customers in their native language if they do not speak English.” This includes providing interpretation services upon request, as well as making information and documents available in languages other than English. Failure to provide adequate language access services can result in penalties and fines for the utility company.

7. How does Georgia enforce compliance with language access requirements for green card holders accessing utility services?

Georgia enforces compliance with language access requirements for green card holders accessing utility services through various measures, including:

1. Federal Requirements: The federal government has a number of laws and regulations in place that require recipients of federal funds, such as utility companies, to provide language access services to limited English proficient individuals.

2. State Laws: Georgia also has state laws that mandate language access for non-English speakers in certain circumstances. For example, the Georgia Fair Business Practices Act prohibits businesses from engaging in deceptive or unfair practices towards consumers who do not speak English fluently.

3. Language Access Plans: Many utility companies in Georgia have developed and implemented Language Access Plans (LAPs) which outline their commitments to providing language assistance to customers who are not fluent in English.

4. Translation Services: Utility companies may offer translation services for important documents and communications related to their services, such as bills and service agreements.

5. Interpretation Services: Some utility companies may also offer interpretation services, either over-the-phone or in person, for non-English speaking customers who need assistance communicating with customer service representatives or other staff members.

6. Training and Education: Utility companies may conduct training and education programs for their employees on how to communicate effectively with limited English proficient customers.

7. Complaint Process: Customers can file complaints with the Georgia Public Service Commission if they face any barriers accessing utility services due to a language barrier. The Commission will investigate these complaints and take appropriate action against non-compliant utility companies.

8. Are there any penalties or fines imposed on utility companies that do not provide language access services for green card holders in Georgia?

There are no specific penalties or fines imposed on utility companies in Georgia for not providing language access services for green card holders. However, under federal law, utility companies that receive federal funding must comply with Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on national origin. This includes providing language access services for customers who have limited English proficiency. Failure to comply with this law can result in legal action and potential financial penalties. Additionally, the Georgia Public Service Commission may enforce laws and regulations related to fair treatment of all customers and may investigate complaints of language access issues.

9. Does Georgia provide resources or support for utilities companies to offer language assistance services specifically for green card holders?

Georgia does not provide specific resources or support for utilities companies to offer language assistance services for green card holders. However, the state does have laws that require certain entities, including public utilities, to offer language assistance services to limited English proficient individuals. These services must be provided in languages other than English if a significant number or proportion of customers are non-English speakers. Additionally, the Georgia Public Service Commission has a Language Assistance Program that helps utilities companies comply with these laws and provide language assistance services to their customers. This program offers tools and resources, such as interpretive services and translated documents, but it is not specifically targeted towards green card holders.

10. Have there been any recent improvements or updates made by the state regarding language access in utility services for green card holders?

Yes, there have been some recent improvements and updates made by the state regarding language access in utility services for green card holders. Some of these include:

1. Expansion of language access services: Many states have expanded their language access services to include more languages that are commonly spoken by green card holders and other non-native English speakers. This allows for easier communication between utility companies and customers who may not speak English fluently.

2. Translation of utility documents: Some states have also started translating important utility documents, such as bills, notices, and service agreements, into multiple languages. This helps green card holders understand their rights and responsibilities as customers, as well as any changes or updates to their utility services.

3. Bilingual customer service representatives: Many utility companies now have bilingual customer service representatives who can assist non-English speaking customers with any questions or concerns they may have regarding their services.

4. Language assistance hotlines: In addition to having bilingual customer service representatives, some states have set up dedicated language assistance hotlines for customers who require interpretation or translation services.

5. Online resources in multiple languages: Some state agencies and utility companies now offer online resources in multiple languages for green card holders and other non-native English speakers. These resources may include FAQs, instructional videos, and links to translated documents.

6. Language access training for employees: Many states now require utilities companies to provide language access training for their employees to ensure that they can effectively communicate with non-English speaking customers.

7. Outreach programs: Some state agencies have implemented outreach programs specifically targeting green card holders and other immigrant communities to inform them about their rights as utility customers and the available language access services.

8. Collaboration with community organizations: State agencies and utilities companies often collaborate with community organizations that serve immigrant populations to improve language access in utility services. These partnerships help reach out to a larger number of non-English speaking customers and provide them with the necessary support.

9. Self-service options in multiple languages: To make it easier for green card holders and other non-English speaking customers to access their accounts and make payments, some states have introduced self-service options in multiple languages on utility company websites.

10. Clear notifications about language assistance services: States now require utility companies to inform customers about the availability of language assistance services in a clear and prominent way. This ensures that green card holders are aware of their right to receive language support when interacting with their utilities.

11. Are there any advocacy groups or organizations working towards improving language access for green card holders accessing utilities within Georgia?

There are several advocacy groups and organizations working towards improving language access for green card holders in Georgia. Some examples include:
1. The Georgia Association of Latino Elected Officials (GALEO) – This organization works to promote civic engagement, leadership development, and coalition building among the Latino community in Georgia. They offer resources and assistance for Spanish-speaking individuals navigating the immigration system and accessing important services like utilities.
2. The Coalition of Refugee Service Agencies (CRSA) – This group brings together various agencies that provide support and resources for refugees and immigrants in Georgia. They work to ensure that these communities have access to language services when interacting with government agencies and utility companies.
3. Asian Americans Advancing Justice – Atlanta – This organization works to protect and promote the civil rights of Asian Americans, Native Hawaiians, and Pacific Islanders in Georgia. They offer legal assistance, community education, and advocacy efforts aimed at improving language access for immigrants in the state.
4. New American Pathways – This nonprofit organization offers a variety of services to refugees and immigrants in Georgia, including language assistance, legal representation, job training, and more. They also advocate for policies that promote diversity and inclusivity within the state.
5. The Department of Justice’s Civil Rights Division Language Access website also provides information on federal laws regarding language access rights for LEP individuals in accessing utility services.

12. How can a green card holder file a complaint against a utility company that is not providing appropriate language assistance in Georgia?

1. Document the issue: Keep a record of when and how you tried to contact the utility company, as well as any language barriers you experienced. This will serve as evidence if you decide to file a complaint.

2. Contact the Georgia Public Service Commission (PSC): The PSC is responsible for regulating utility companies in Georgia. You can file a complaint by filling out an online form on their website or by calling their hotline at 404-656-4501.

3. Provide specific details: In your complaint, be sure to include specific details about the lack of language assistance, such as which languages are not being offered, when it occurred, and how it affected your ability to access services.

4. Request language assistance: If you have not already done so, try reaching out to the utility company directly and request language assistance. They may be able to provide translation services or other accommodations.

5. Consider seeking legal help: If necessary, you may want to seek the advice of an attorney who specializes in civil rights or discrimination issues. They can help guide you through the process of filing a complaint and advocating for your rights.

6. Contact community organizations: There may be community organizations that can assist you in filing a complaint or provide other resources related to language access issues in Georgia.

7. File a complaint with the U.S Department of Justice (DOJ): If there is evidence that the utility company is violating federal laws regarding language access, you can file a complaint with the DOJ’s Civil Rights Division.

8. Contact your congressional representative: You can also reach out to your congressman or congresswoman and explain the situation. They may be able to advocate on your behalf and bring attention to the issue.

9 . Seek media coverage: Consider contacting local news outlets to raise awareness about the issue and put pressure on the utility company to improve their language assistance services.

10 . Involve others in similar situations: Reach out to others who may have experienced similar language access issues with the utility company and see if they are willing to join you in filing a complaint or advocating for change.

11 . Follow up: After filing a complaint, be sure to follow up with the PSC and other relevant agencies to ensure that your complaint is being addressed and appropriate actions are being taken by the utility company.

12 . Consider switching utility providers: If the issue is not resolved, you may want to consider switching to a different utility provider that offers better language assistance services.

13.Are there any training programs available for employees of utility companies on how to assist non-English speaking customers, specifically those with Green Cards, in Georgia?

Yes, there are training programs available for employees of utility companies in Georgia on how to assist non-English speaking customers, including those with Green Cards. These programs may include cultural sensitivity and communication skills training, as well as specific language training for commonly spoken languages in the area. Additionally, some utility companies may have their own internal training programs or policies in place to address the needs of non-English speaking customers. It is best to check with your specific employer or human resources department for more information on available training opportunities.

14.How does the local government address cultural and linguistic barriers faced by Green Card holders when dealing with complicated issues related to utilities, such as billing discrepancies or service outages, within the state?

The local government can address cultural and linguistic barriers faced by Green Card holders in several ways when dealing with complicated issues related to utilities:

1. Providing multilingual services: The local government can ensure that its utility services are available in multiple languages commonly spoken by Green Card holders in the state. This includes having customer service representatives who speak these languages, providing translated materials, and offering language assistance services such as interpreters.

2. Partnering with community organizations: The local government can also partner with community organizations that work with Green Card holders to provide information and assistance on utility-related issues. These organizations may have bilingual staff who can help translate and explain complicated utility matters to Green Card holders.

3. Offering online resources: Many utility companies now offer online resources such as videos or webinars in different languages to educate consumers on their rights and responsibilities regarding utilities. The local government can collaborate with these companies to promote these resources to Green Card holders.

4. Conducting outreach programs: The local government can conduct targeted outreach programs specifically for Green Card holders, where they can learn more about their rights and responsibilities as utility consumers and also receive support in understanding complex utility-related issues.

5. Providing training for utility company employees: Local governments can partner with utility companies to provide cultural competency training for their employees, helping them better understand the needs of Green Card holders and how to effectively communicate with them.

6. Creating a language access plan: The local government can create a comprehensive language access plan outlining strategies and procedures for addressing linguistic barriers faced by Green Card holders accessing utility services within the state.

Overall, by actively promoting language access and partnering with relevant organizations, the local government can help ease the burden of navigating complicated issues related to utilities for Green Card holders living in the state.

15.What accommodations are available at local offices of utilities providers to help Green Card Holders secure information about taxes, fees, and potential rebates to subsidize the cost of service for low-income households in Georgia?

Utilities providers in Georgia typically offer the following accommodations at their local offices to assist Green Card Holders with information about taxes, fees, and potential rebates:

1. Language Assistance: Many utilities providers have staff who can speak multiple languages, including English and Spanish. This can be helpful for Green Card Holders who may not be fluent in English.

2. Payment Plans: If a Green Card Holder is having difficulty paying their utility bill, some providers offer payment plans or assistance programs to help them manage the cost of service.

3. Low-Income Programs: Some utilities providers offer special programs for low-income households, such as discounted rates or assistance with energy-saving measures.

4. Customer Service Representatives: At local offices, there are usually customer service representatives available to answer questions and provide information about taxes, fees, rebates, and other services offered by the provider.

5. Online Resources: Many utilities providers have online resources available on their website for customers to learn about taxes, fees, and potential rebates. These resources may include FAQs, videos, or articles explaining different aspects of utility services.

6. Paperless Billing: Some utilities providers offer paperless billing options for customers who prefer to receive their bills electronically rather than by mail.

7. Energy Efficiency Assistance: Some utilities providers offer home energy audits or inspections to help Green Card Holders identify ways to reduce their energy usage and save money on utility bills.

8. Flexible Payment Options: In addition to traditional payment methods such as cash or check, many utilities providers also accept credit/debit cards or offer automatic bill pay options for added convenience.

9. Community Outreach Programs: Utilities providers often participate in community outreach programs that provide educational workshops and resources related to taxes, fees, rebates, and energy conservation for low-income households.

10. Alternative Billing Plans: Some providers offer alternative billing plans that allow customers to pay equal installments each month rather than fluctuating amounts based on usage. This can help with budget planning for Green Card Holders on a fixed income.

Overall, there are various accommodations and resources available at local offices of utilities providers to help Green Card Holders access information and potential rebates to alleviate the cost of service, particularly for low-income households in Georgia. It is recommended that Green Card Holders contact their specific utilities provider directly to inquire about these accommodations and programs.

16.How does the state ensure that utility companies are providing accurate and precise information to Green Card holders in their preferred language?

The state works with utility companies to create policies and procedures that ensure accurate and precise information is provided to Green Card holders in their preferred language. This may include:
1. Language Accessibility Requirements: The state can require utility companies to provide information in the languages spoken by a significant number of Green Card holders in the area.
2. Translation Services: The state can work with translation agencies or hire multilingual staff to translate important documents and communication materials into multiple languages.
3. Language Access Plans: The state can require utility companies to develop comprehensive plans for providing language access services, including training for employees on how to communicate effectively with non-English speakers.
4. Outreach and Education: The state can partner with community organizations and advocacy groups to conduct outreach and education campaigns targeted towards Green Card holders, ensuring they are aware of their rights and resources available to them.
5. Monitoring and Enforcement: The state can establish monitoring systems to ensure that utility companies are complying with language access requirements and take enforcement actions if necessary.
6. Feedback Mechanisms: The state can provide avenues for feedback from Green Card holders on their experiences accessing language services from utility companies, allowing for continuous improvement of services.
7. Clear Communication Standards: The state can set clear standards for the content, format, and readability of information provided by utility companies, ensuring that it is accessible and understandable for all individuals regardless of their language proficiency.
8. Collaborative Partnerships: The state can work collaboratively with utility companies to identify challenges and best practices in providing language access services, fostering ongoing collaboration for improved service delivery.

17.What resources are accessible to linguistically diverse Green Card holders who need help in dealing with aggressive collections practices by utilities providers in Georgia?

There are several resources available to linguistically diverse Green Card holders who need help dealing with aggressive collections practices by utilities providers in Georgia:

1. Multilingual helplines and hotlines: Many utility companies have multilingual helplines or customer service hotlines where linguistically diverse individuals can get assistance in their preferred language.

2. Utility customer advocacy offices: Some states have utility customer advocacy offices or consumer protection agencies that can provide guidance and support to individuals facing aggressive collections practices by utility providers.

3. Legal aid organizations: Non-profit legal aid organizations often provide free or low-cost legal support to low-income individuals, including linguistically diverse Green Card holders, who are facing issues with utilities providers. These organizations may also be able to provide interpretation services for non-English speakers.

4. Community organizations: Local community organizations may have resources or programs specifically designed to assist linguistically diverse individuals with issues related to utilities, such as energy bill assistance programs or financial education workshops.

5. Language access services from the utility provider: Under federal law, utility companies are required to provide language access services for limited English proficient customers, such as interpretation services and translated materials. This includes providing written notice of collection actions in a language the individual understands.

6. Consulate or embassy assistance: The individual’s home country consulate or embassy may be able to assist with language barriers and provide information on local resources for dealing with aggressive collections practices.

It is important for Green Card holders facing these issues to advocate for themselves and reach out for help from these resources as needed.

18.Are there any specific utility programs or initiatives specifically designed for Green card holders, such as discounted rates or flexible payment plans, available in Georgia?

Yes, there are several utility programs and initiatives available in Georgia specifically for Green card holders. These include discounted rates and payment plans for water, gas, and electricity.

1. Low-Income Home Energy Assistance Program (LIHEAP): This federally funded program provides financial assistance to low-income households, including Green card holders, to help pay their home energy bills during the winter and summer months.

2. Natural Gas Discount Program: This program offers a discount on natural gas bills for low-income households who meet the income eligibility requirements. Green card holders may qualify for this program.

3. Energy Assistance Fund: This program provides emergency financial assistance to residents facing a temporary crisis that affects their ability to pay their energy bills. Eligible applicants must have a household income at or below 80% of the state median amount, which includes many Green card holders.

4. Atlanta Water Bill Payment Assistance Program: This program offers reduced water rates for eligible low-income households in Atlanta. Green card holders living in Atlanta may qualify for this program.

5. Georgia Power Medical Need Program: This program offers year-round bill credits to customers with certain medical conditions that require the use of electrically powered life-support equipment or heating/cooling dependent upon medical condition or procedure.

Green card holders can also contact their local utility company directly to inquire about any specific programs or initiatives they may offer for residents with a lower income or those facing temporary financial difficulties. In addition, some utility companies offer flexible payment plans for all customers, regardless of immigration status, who are struggling to pay their bills on time.

19.How does Georgia support Green card holders who face difficulties communicating with customer service representatives due to language barriers when managing their accounts online through utilities’ websites?

The state of Georgia has a variety of resources available to support Green card holders who face language barriers when managing their utility accounts online.

1. Multilingual Website Options: Many utility companies in Georgia offer multilingual options on their websites, including Spanish and other commonly spoken languages. This allows customers with language barriers to access information and manage their accounts more easily.

2. Interpretation Services: Some utility companies may also offer interpretation services for non-English speakers. This could include translating customer service calls or providing written communication in different languages.

3. Language Assistance Programs: There are organizations in Georgia that provide language assistance programs to help non-English speaking individuals navigate government services, including utilities’ websites. The Department of Human Services website has a list of organizations that offer these programs.

4. Local Community Resources: Local community centers, libraries, or cultural organizations may also have resources available to help Green card holders with language barriers navigate utility websites.

5. Multilingual Customer Service Representatives: Some utility companies may have multilingual customer service representatives who can assist customers with account management over the phone or through online chat services.

6. Office of New Americans: The Office of New Americans in Georgia provides resources and support for immigrant communities, including access to interpretation and translation services.

Overall, there are numerous resources available in Georgia to assist Green card holders with language barriers when managing their utility accounts online. Customers can also reach out directly to their specific utility company for assistance and accommodations.

20.In what ways can utility customers – particularly new immigrants with a Green Card – participate in decision-making processes related to rate changes and expansions at utility companies within the state without speaking English fluently?

1. Seek out community resources: Many cities and towns have various community organizations that serve immigrant populations and provide services such as language interpretation, legal assistance, and advocacy support. These organizations can help new immigrants understand their rights as utility customers and provide guidance on how to participate in decision-making processes.

2. Attend public hearings: Utility companies are required to hold public hearings for any proposed rate changes or expansions. These hearings are usually open to the public and offer an opportunity for customers to voice their opinions and concerns. New immigrants can attend these hearings and use a language interpreter if needed.

3. Join a citizen advisory committee: Many utility companies have citizen advisory committees where members of the community can provide input on company decisions, policies, and projects. Immigrants with a Green Card can apply to join these committees and represent the interests of their communities.

4. Contact elected officials: State legislators and local representatives often hold town hall meetings or other events where they seek feedback from constituents on various issues, including utility rates and expansions. New immigrants can reach out to these officials through email, phone calls, or social media in their native language to express their views.

5. Submit written comments: Utility companies typically accept written comments from customers regarding rate changes or expansions. These comments are considered during decision-making processes, so even if a customer does not speak English fluently, they can submit written comments in their native language or seek assistance from interpreters or community organizations.

6. Form coalitions with other customers: New immigrants can reach out to other non-English speaking customers within their communities and form coalitions to advocate for their rights as utility customers. This collective effort can be more effective in communicating concerns and demands to utility companies.

7. Utilize multilingual resources: Some utility companies provide information and resources in multiple languages for their non-English speaking customers. Customers should look for this information on the company’s website or contact the company directly to request materials in their native language.

8. Educate themselves on utility rights and processes: It is important for new immigrants to educate themselves about their rights as utility customers and understand the processes involved in rate changes and expansions. They can seek assistance from community organizations, government agencies, or legal aid services to learn more about these topics in their native language.